top of page

FAQ
Frequently asked questions
Reservations
1. Enter check-in and check-out date, number of rooms and total pax then click "Search".
2. Click "More details" to know more about the room's amenities and inclusions then click "Show Rates".
3. Browse down, input quantity then, click "Continue".
4. Input contact information.
5. Add promo code if applicable then select "Continue to Check-out". You will be directed to a secured payment system where you can pay online using credit/debit card, e-wallet and other acceptable method.
The payment provider may charge a 3-5% bank transaction fee at check-out,
1. Reservations
• Bookings can be made directly through our website, official social media channels, or authorized booking partners.
• A valid name, contact information, and payment details are required to confirm reservations.
• All reservations are subject to availability and confirmation by Casa Loubel.
2. Payment Terms
• Full payment or deposit (as specified during booking) is required to secure a reservation.
• Accepted payment methods include credit/debit cards, bank transfers, and other approved platforms.
• Rates are quoted in Philippine Pesos (PHP) and are subject to applicable taxes and service charges.
3. Check-In and Check-Out
• Standard check-in time: 2:00 PM
• Standard check-out time: 12:00 PM
• Early check-in or late check-out requests are subject to availability and may incur additional charges.
4. Cancellation Policy
• No Cancellations Allowed: Once a reservation is confirmed, cancellations are not permitted.
• Forfeiture of Payments: Any payments made are non-refundable and will be forfeited in favor of Casa Loubel.
5. Rescheduling Policy
• Guests may request to reschedule their booking, subject to availability.
• Rescheduled bookings will be charged based on the prevailing rates at the time of the new reservation.
• Requests must be made in writing via email or through the booking platform used.
6. No-Show Policy
• Guests who fail to arrive without prior notice will forfeit all payments made.
7. Force Majeure
• Casa Loubel is not liable for cancellations due to events beyond our control (natural disasters, government restrictions, pandemics).
• In such cases, rebooking options may be offered subject to availability and current rates.
8. Group Bookings
• Special terms may apply for group reservations (5 rooms or more).
• A separate agreement will be provided outlining deposit requirements and rescheduling terms.
9. Contact
• For booking-related inquiries, please contact:
• Email: casaloubel@gmail.com
• Phone: +63 0966 059 602
bottom of page
